Terms

Who runs this

Hold the Send is operated by Nathan Platter, personally. There is no separate company. Email nathan@holdthesend.com.

Using the site means you have read this page.

What you are using

The public offer is the dealership desk. It drafts a reply and checks it. A person presses Send. The site does not send the text, email, or other message for you.

Demo pages use fictional stores and fictional shoppers.

Price and payment

Prices are the ones published on the pricing page. Card and bank payments go through Stripe. This site does not store card numbers.

Cancel any time. There is no refund for the current month on a monthly plan, or for the current year on a yearly plan. New orders have no onboarding fee. The line under the pay button is the one that applies to that order.

If we ever raise the price of a plan you already pay for, we give at least 60 days' written notice first. Details are on the pricing policy page.

The desk

Each invite code is for one store and one role. The server reads the store and the role from that invite record on every request. They are not taken from the cookie.

When a store stops, its desk data on our server (invite records, usage counts, and desk requests) is deleted within 30 days of the stop. Email nathan@holdthesend.com before then and we send that data to you as a JSON file. The security log described on the privacy page stays for 365 days. It holds no message text, invite codes, or raw IP addresses.

Contact

Questions about these terms go to nathan@holdthesend.com.